Shipping, Returns and Exchanges
For orders being sent within New Zealand, no charge for our door to door courier service will be passed to you if you have spent $65 or more after any discounts. Orders totaling under $65 will have a payable door to door courier fee added to your order.
For Wellington customers, a click and collect service is available by arrangement only. While we do not have an office in the city, an arrangement can be made with the purchaser to collect the item from the CBD (Waterfront) from one of the owners at an arranged time. If you have selected this option, someone will call you to arrange.
We aim to process your order quickly. We always dispatch the next working day (Monday to Friday). All orders are sent by NZ Courier for NZ deliveries and are tracked and traceable. These can be delivered to rural, household and business addresses but not post office boxes.
For international orders, prices vary. We use International Air Standard Post (Par Avion). This is a fast, cost effective method of shipping worldwide. Delivery times are 5-7 working days for Australia, 10-14 working days to EU countries and North America and 10-14 working days to the Rest of The World. Holiday times do have an impact on this, so please factor this in when ordering.
Missing Orders - In the rare event that a parcel goes missing, it takes some time for compensation to be issued. Both The Baby's Room and you the customer, need to work through the claims process.
Import Tax or duties may have to be paid in your country. This is not included in the shipping price and is not the responsibility of The Baby's Room.
We use a secure DPS system and do not hold your credit card details on our server, on our web hosts server or in our system. Prices are in NZ dollars and include GST (New Zealand goods and services tax of 15%)
Your name and contact details are only used by us. We do not pass on our customers details to any third party.
We make an effort to bring you a great product range. Very rarely do we have difficulties with availability. If this should arise, we will advise you as to when we estimate the product is likely to be ready and will email you to see if you want to back-order the product, hold the order or we can suggest possible alternatives. Please note that items saved in the shopping cart clear every evening.
All returns must be placed within 12 days of the purchase date.
We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever you would prefer. Refunds or exchanges will not be accepted if the faulty item has been caused by the customer.
Refunds are not available on sale goods.
If for any reason you simply change your mind on your order, we will be happy to exchange it for up to two weeks. The garments must be in brand new condition and have the original labels still attached. You will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order.
Exchanges are not available on sale goods.
These terms do not affect the rights you have under the Consumer Guarantees Act (1993).