Terms & conditions of sale

SHIPPING POLICY

Within New Zealand - FREE FREIGHT is available New Zealand wide on orders $100 and over.   Orders under $100 will have a courier charge of $7 in addition to the purchase price.

We aim to process your order in one working day (Monday to Friday). All  parcels are sent by Fastway Courier for NZ deliveries and are tracked and traceable. These can be delivered to rural, household and business addresses but not post office boxes.

International - $15 to anywhere outside New Zealand.  We use International Air Standard Post (Par Avion)

This is a fast, cost effective method of shipping worldwide. Delivery times are 5-7 working days for Australia and Asia, 10-14 working days to EU countries and North America and 10-14 working days to the Rest of The World.  Holiday times do have an impact on this, so please factor this in when ordering.

Missing Orders - In the rare event that a parcel goes missing, it takes some time for compensation to be issued. Both The Babys Room and you the customer, will have to fill out and return forms as part of the claims process.

Import Tax or duties may have to be paid in your country. This is not included in the shipping price and is not the responsibility of The Baby's Room.

PAYMENT DETAILS

We use a secure DPS system and do not hold your credit card details on our server, on our web hosts server or in our system. Prices are in NZ dollars and include GST (NZ goods and services tax of 15%)

PRIVACY

Your name and contact details are only used by us. We do not pass on our customers details to any third party.

AVAILABILITY

We make an effort to bring you a great product range although sometimes we may have difficulties with availability. In this situation we will advise you as to when we estimate the product is likely to be ready and will email you to see if you want to back-order the product, hold the order or we can suggest possible alternatives.

RETURNS POLICY

All returns must be placed within 12 days of the purchase date.

We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever you would prefer. Refunds or exchanges will not be accepted if the faulty item has been caused by the customer.

EXCHANGE POLICY

If for any reason you simply change your mind on your order, we will be happy to exchange it for up to two weeks. The garments must be in brand new condition and have the original labels still attached. You will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order.

These terms do not affect the rights you have under the Consumer Guarantees Act 1993.